Beef Bone Broth

Once your order ships, you will receive an email with your tracking information. In this email, you will receive your tracking number & a direct link view your shipment's tracking progress. Please note, if you ordered more than fourteen 16 oz cartons, or ordered both 16 and 32oz cartons, your order will ship in multiple boxes.

If your order seems to be late, missing, or if you did not get your tracking information email, please the contact our Customer Support Team at support@kettleandfire.com.

You may also call our phone number at (512) 866-0688.

Our phone support hours are between 8:00 am and 4:00 pm PST, Monday through Friday. If we are unable to answer, please leave a voice message with your name, order number and the reason for calling. We will call you back as soon as possible.

We offer our subscription program to be fully customizable to your needs. If you need to skip a month or perhaps would like to switch out your flavors, we're here to make your subscription perfectly fitted for you. Please reach out to our Support Team here if you would like help editing your subscription.

If you have too much Bone Broth on your hands, you can check out our following resources:

• Bone Broth Recipes
• Our Exclusive Bone Broth Sipping Guide
• Bone Broth Sippers — Our Private Facebook Group 

If you would like to cancel your subscription then the steps below. 

1. Go to https://www.kettleandfire.com/ and log into your account
2. Once logged in, you should see your account page, Welcome Back
3. At the top of the page, click on Manage Subscription
4. On the right side under your subscription details, click on Cancel Subscription
5. A pop up will ask why you are cancelling and if you'd prefer to delay your shipment instead 
6. If you're sure you wish to cancel, click No thanks, Cancel Subscription
7. You will receive confirmation that your subscription has been canceled

Please note that if you have an order that was already processed (i.e. you received an order confirmation email) canceling your subscription will not cancel the order.

If you need help gaining access to your account please click here for help.

Inside your account portal, you have the ability to view and customize your subscription. You will be able to:

• swap product flavors
• edit your frequency
• skip shipments
• update the quantity products
• and more!

Account access does not automatically get activated when you sign up for a subscription. To get immediate account access, you must create a password at the time of purchase. 

Good news! If you did not set up a password when you placed your original order, activating your account is easy for you to do. Please follow the below steps:

1. Create an account with the email address your subscription order was used with 
2. Check your inbox & confirm your account by verifying your email address 
3. Log in with your new email and password

 If you have any trouble accessing your account, please contact our Customer Support Team here.